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Terplan, Kornel.

OSS Essentials : Support System Solutions for Service Providers / Kornel Terplan. - New York : John Wiley & sons, Inc. c2001. - xiii, 610 p. : ill. ; 24 cm.

"Wiley Computer Publishing."

Includes bibliographical references (p. 573-575) and index.

ISBN: 0471392405 (pbk. : alk. paper)

LCCN: 00068495

Subjects--Topical Terms:
Computer networks--Management.
Internet service providers.
Computer technical support--Data processing.
Support services (Management)--Data processing.

LC Class. No.: TK5105.5 / .T473 2001

Dewey Class. No.: 004.678 / TER